Privacy Policy

We collect information you provide directly to us — such as your name, organization, email address, and phone number when you request a quote, contact support, or subscribe to a service.

When you use our storage platform, we process the data you choose to store. That data remains yours at all times; we access it only as necessary to deliver the service or as required by law.

We use collected information to provision and operate your storage environment, issue invoices, provide technical support, respond to enquiries, and communicate important service or security notices.

We do not sell, rent, or trade your personal information or your stored data to any third party.

All customer data is encrypted at rest and in transit. Access to production systems is restricted to authorized engineers under role-based controls and is logged for audit purposes.

Our infrastructure uses Object Lock (data immutability) so that stored objects cannot be altered or deleted — including by ransomware — for the retention period you configure.

Your data is retained for as long as your subscription is active, or for the retention period you specify for archived objects. On termination, we provide a defined export window before data is securely destroyed.

We rely on trusted infrastructure and payment partners to deliver our services. These providers are bound by confidentiality obligations and may only process data on our instructions.

You may request access to, correction of, or deletion of the personal information we hold about your organization. Requests can be made using the contact details below and are typically actioned within 30 days.

We may update this Privacy Policy from time to time. Material changes will be communicated to active customers by email and reflected on this page with a revised effective date.

Questions about this Privacy Policy can be directed to NeuralCloud Systems, Karachi, Pakistan — by phone at +92 333 2110161 or by email at [email protected].